I stand behind the products I sell 100%. If you are not satisfied with any of my products, please let me know right away.
I accept returns within 14 days from receipt of goods. Shipping charges are non-refundable and buyer is responsible for return the merchandise in one piece. All sales are final on custom designed and sale items.
Items that arrive damaged or lost in transit back to me will not be refundable, so take care in repackaging and use a trusted shipping carrier.
Should a piece arrive damaged, please email me within 48 hours of receiving the package and add a photo of the damaged item- I’ll happily send you a new one, or issue a store credit.
My studio is located in the heart of ancient Thrace – Plovdiv, Bulgaria. I have also a New York office representation, where you can send items for repair, exchange etc.
– There is a 2-year warranty on all jewelry items purchased from Trencheff.
– Should your item gets damaged after the expiration of the warranty period, I can still repair the item as needed. Repair fees will vary, so please contact me for details.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.